Users, in their capacity as consumers, have the right to exercise their right to complain, via the customer service e-mail address infolisboa@rockinrio.pt, whereby, before any out-of-court means referred to below are activated, the parties favour obtaining an amicable, fair and appropriate solution, within a maximum of 30 (thirty) days from receipt of the communication addressed to that effect.
Pursuant to articles 2 and 18 of Law no. 144/2015, of 8 September, in the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform (http://ec.europa.eu/consumers/odr) or the following alternative consumer dispute resolution body:
Lisbon Consumer Conflict Arbitration Centre
Address: Rua dos Douradoures, n.º 112 - 2.º, 1100-207 Lisboa
Telephone: (+351) 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt or director@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt
For more information see the Consumer Portal at www.consumidor.pt
