FAQ's

General Event Information

When will Rock in Rio Lisboa 2026 take place?

The event will be held on June 20, 21, 27 and 28, 2026, at Parque Tejo Lisboa, Address: Passeio dos Heróis do Mar, s/n, 1990-059 Lisbon.

Where is Rock in Rio Lisboa 2026 taking place?

The event will take place at Parque Tejo Lisboa, Address: Passeio dos Heróis do Mar, s/n, 1990-059 Lisbon, on June 20, 21, 27 and 28, 2026.

Which artists have been confirmed for Rock in Rio Lisboa 2026?

The Rock in Rio Lisboa line-up is already being announced. Check the updated line-up here: https://rockinriolisboa.pt/pt/line-up

What time do the City of Rock gates open?

The gates to the City of Rock open at 2:00 PM.

Where can I find the Terms and Conditions for Rock in Rio Lisboa?

You can and should consult the Terms and Conditions here: https://rockinriolisboa.pt/pt/termos-e-condicoes

I still have questions about the event. Who can I contact?

For more information, please visit the official website: www.rockinriolisboa.pt

Age Rating

What is the age rating for Rock in Rio Lisboa?

The minimum age is 6 years old (M6). Children under 3 years of age are not allowed to enter.

Entry to the City of Rock for any adult or child aged 3 or older requires a valid daily ticket or weekend pass.

Children aged 3 or older and under 12 may only enter if accompanied by a parent or legal guardian, or by an adult who is properly identified and assumes responsibility for them.

What happens if there is doubt about a child’s age?

If there is any doubt about a child’s age, an official ID must be presented to the security team. Otherwise, entry may be denied.

Can children enter the City of Rock without an adult?

No. Children aged 3 or older and under 12 must be accompanied by a parent or legal guardian, or by a responsible adult.

Do children of any age need a ticket?

Yes. All children aged 3 or older need a valid ticket to enter. Children under 3 are not allowed to enter.

Prohibited Items

What can't I bring into the City of Rock?

It is strictly forbidden to bring any type of food or drink, as well as objects considered dangerous by the event organizers or prohibited by law, including: bottles with caps and over 330ml, animals (except service dogs), cans (beverages or sprays), helmets, firearms, knives or sharp objects, selfie sticks, umbrellas, fireworks or explosives, large photographic, audio or video equipment, large bags/backpacks, power banks larger than a mobile phone, laptops, lasers, torches, ropes, chairs, toxic substances or drugs (including large quantities of medication), food and drink in large amounts or hard fruits (e.g., apples, pears), liquid containers over 100ml (e.g., sunscreen), and any object deemed dangerous by the competent authorities.

You must agree to inspections, body searches, and the removal of unauthorized items. Entry will be denied to anyone displaying violent or disruptive behavior, or refusing to surrender prohibited items.

Can I bring cameras or video equipment into the City of Rock?

No. Audio and video recording of the event by any means is prohibited. Professional cameras (large or with tripods) are not allowed.

Can I smoke inside the City of Rock?

Yes, in all open areas.

Are animals allowed?

No animals are allowed inside the City of Rock, except for service dogs.

Accessibility

Is there an area for people with reduced mobility?

Yes, City of Rock is prepared to welcome people with reduced mobility and/or special needs, offering an Accessibility Hub with a dedicated team and a sensory room, as well as exclusive areas with views of the existing stages.

Reduced-Mobility Platform Rules:

Priority access to the platforms is granted to people with reduced or limited mobility.
Platform users may be accompanied by one person whenever capacity allows, as priority will always be given to people with reduced mobility.
Companions are only permitted if they meet the minimum age requirement for entry to the venue.
Visibility platforms are subject to capacity limits and access is granted on a first-come, first-served basis. No prior booking is available.
Rock in Rio Lisboa reserves the right to deny access to or remove from the platforms anyone who does not comply with these operating rules.

Full information is available in the ACCESSIBILITY section.

Who is covered by accessibility services?

The accessibility audience at the festival includes people with disabilities, people who are blind or have low vision, Deaf or hard of hearing individuals, neurodivergent people, people with reduced mobility and/or special needs, people with obesity, people with dwarfism or short stature, pregnant individuals, and people aged 60+.

How do I know if I qualify for accessibility services?

Eligible Audience:

Medical Certificate / Multi-purpose Disability Certificate: To prove a disability or medical condition, you must present official documentation, such as a medical certificate or a Multi-purpose Disability Certificate (Atestado Médico de Incapacidade Multiuso), along with an official photo ID. These documents are mandatory for registration at the Accessibility Center and must be presented every day of the festival.

Temporary Reduced Mobility (Orthopedic injuries or fractures): Individuals with temporary mobility issues due to recent injuries or fractures must present a medical certificate and a photo ID. We recommend registering at the Accessibility Center upon arrival; service use is subject to review and approval.

Is there a specific ticket for people with disabilities or reduced mobility?

No, there is only one type of ticket for Rock in Rio Lisboa available to everyone. Tickets can be purchased on the festival website, at Worten stores, via the Worten app, or at worten.pt.
Under Portuguese law, a free ticket is guaranteed for the personal assistant of a person with reduced mobility, provided a Multi-purpose Disability Certificate with a disability rating of 60% or higher is presented.

STEP-BY-STEP | PERSONAL ASSISTANT TICKET:

Step 1 – Download the QUENTRO App: Create an account with your personal details at https://www.quentro.com/en/. Ticket access is exclusively through this app.
Step 2 – Document Submission: Fill out the request form by May 20, 2026, at https://forms.gle/3mL22nG83VVeLUcq5. You must attach: festival ticket(s), disability certificate (≥ 60%), ID of the ticket holder, and ID of the assistant (18+).
Step 3 – Review and Delivery: After submission, the request will be reviewed. Once validated, you will receive an official email. The digital ticket will be sent by June 15, 2026, via the Quentro app.

How do I know if I can use priority queues and viewing platforms?

To use priority queues, you must belong to the eligible accessibility audience and be wearing the official festival accessibility wristband.

I have a wristband; how many companions am I allowed?

Each eligible person is entitled to one companion. Both must collect their wristbands at the Accessibility Center after registration and document approval. The companion's wristband does not guarantee entry or stay on viewing platforms, as these are subject to maximum capacity.

Which stages have viewing platforms?

All stages are equipped with viewing platforms.

Pregnant Individuals – Our Services

Pregnant individuals have priority in queues as provided by law. To receive an identification wristband, you must register at the Accessibility Center. Medical posts are available throughout the venue for support.

I need to bring medication/insulin/needles/special food. What should I do?

On the day of the festival, bring your medical certificate and photo ID. Present these to security during the bag search to justify the items. Upon entry, go to the Accessibility Center to register. Services such as refrigerated storage are subject to review and approval.

People in Oncological Treatment – Our Services

Individuals undergoing cancer treatment (chemotherapy or radiotherapy) are eligible for accessibility services. Please bring your medical certificate and photo ID to the Accessibility Center for identification and wristbanding. Manual wheelchairs may be provided based on availability and the signing of a liability waiver.

Tickets - General Information

When does ticket sales start for Rock in Rio Lisboa 2026?

Ticket sales open on June 06, 2025, at 8:00 AM.

Where can I buy tickets for Rock in Rio Lisboa 2026?

Tickets for Rock in Rio Lisboa 2026 are on sale at https://tickets.rockinriolisboa.pt (powered by Fever), at feverup.com, at Worten and at https://www.worten.pt

Where can international customers buy tickets?

International customers can buy tickets through the official website: https://tickets.rockinriolisboa.pt/

What ticket types are available and what are the prices?

General Admission (daily): €89
Comfort Zone: €179
VIP: €380
Weekend Pass: €157
Premium Club: 7.380€

What is the VIP area like?

The most coveted spot in the City of Rock is the VIP area. Featuring air conditioning and a sophisticated atmosphere, it’s a top meeting place for celebrities and executives. It offers a panoramic view of the main stage, unlimited food and drink, private transport, and dedicated access.

What is the Comfort Zone?

This €179 ticket gives you access to one day of the festival and the Comfort Zone at the Main Stage. It includes exclusive toilets, food and drink areas.

What is the Premium Club?

For those who expect the very best, the Premium Club is the most exclusive space in the City of Rock: privacy, comfort and the best view of Rock in Rio. A top-tier experience designed for groups of 10 people. This reserved and comfortable area includes an open bar and exclusive catering. For greater convenience, it also offers private restrooms and a Premium Shuttle service to the City of Rock.

What’s included in the Premium Club?

· 10 tickets for the selected event
· Premium Club credential
· Private space for 10 people
· Exclusive view of the Main Stage
· Open bar and exclusive catering
· Private restroom
· Premium Shuttle to the City of Rock

Where can I buy the Premium Club?

The Premium Club is available at tickets.rockinriolisboa.pt for €7,380.
By purchasing the Premium Club, you secure access to the most exclusive area in the City of Rock, with capacity for 10 people, a privileged view of the Main Stage, open bar, catering, private restrooms and Premium Shuttle service to the venue.

What is the price of the Premium Club?

The price is €7,380 per table, with each table accommodating up to 10 people.

Are Premium Club tickets sold individually?

No. To access the Premium Club, you must purchase a private table with capacity for 10 people. Each purchase corresponds to one table, which includes 10 individual tickets to access the event.

I bought a Premium Club table. Do I still need tickets to enter the event?

Yes. You must present tickets to enter the event. When you purchase the Premium Club, you’ll receive 10 tickets — one for each person entering this exclusive space.

When will I receive my Premium Club tickets?

Tickets are not sent immediately upon purchase. After payment confirmation, you will receive a confirmation email. The digital tickets corresponding to your table will be sent by Rock World Lisboa to the buyer before the event.

How are the tables assigned?

Tables are assigned in order of purchase and subject to availability.

Does the Premium Club ticket grant access to all festival days?

No. The Premium Club ticket is only valid for the selected day. To attend multiple days, you must purchase a ticket for each day individually.

Can I enter and leave the Premium Club area during the event?

Yes. You may enter and exit throughout the day, as long as you have your Premium Club identification with you.

How does the Premium Shuttle work?

The Premium Shuttle is an exclusive transport service that provides transfers to the City of Rock at specific times. Its use is included in the ticket price.

What format are the tickets?

All tickets for Rock in Rio Lisboa 2026 are digital.

I received a ticket with someone else’s name. Do I need to change it to enter?

No. Tickets are not name-checked at the entrance. Just present a valid ticket to enter.

Do tickets need to be in my name?

No. Tickets are not name-checked at the entrance. Just present a valid ticket to enter.

Can I leave and re-enter the venue with my ticket?

No. Once you leave, re-entry is not allowed. A new ticket will be required to re-enter.

Can I cancel my ticket?

Ticket cancellations and refunds are only allowed in the following legally defined cases:

If the event is cancelled or not held on the scheduled date, time, or place;
If the main program or artists are changed;
If the event is interrupted (except in cases of force majeure, in which case no refund is due).

Can I request a refund?

Refunds are only available under the circumstances mentioned above and in line with applicable law.

Can I exchange my ticket?

No ticket exchanges are allowed.

I bought my ticket from the Rock in Rio Lisboa website but haven’t received it yet. What should I do?

Please check your email and the Fever app for delivery. More details are below.

Is there an additional service fee?

No service fee is charged for purchases made through the Rock in Rio Lisboa website.

How are the tickets delivered?

The ticket format depends on where the purchase was made:

Rock in Rio Lisboa website:
Digital ticket sent by email and available on the Fever App. The digital ticket must be presented on the day of the event exclusively on a mobile phone (printing is not allowed).

Worten website:
Ticket sent by email. On the day of the event, it should preferably be presented on a mobile phone (printing is allowed).

Worten stores:
Physical ticket, handed over at the time of purchase, which must be presented on the day of the event to access the festival.

Worten Pack:
After exchanging the voucher for a ticket, the customer receives a physical ticket, handed over at the time of purchase, which must be presented on the day of the event to access the festival.

I bought my ticket through the Rock in Rio Lisboa website. How do I access it?

Download the Fever app and log in using the same email used for purchase. Go to the “Tickets” tab to view your tickets. Entry is only permitted with the ticket in the Fever app. Screenshots and photos will not be accepted.

I bought my ticket through Fever. How do I access it?

Download the Fever app and log in with the email used for the purchase. Open the “Tickets” tab to view your available tickets. Entry requires presenting the ticket in the Fever app. Screenshots or photos won’t be accepted.

I bought my ticket through Worten. How do I access it?

After completing your purchase, you will receive a confirmation email with order details, a ticket download link, and an invoice link. For extra security, your ticket will also be available in your Blueticket customer account. No need to print—just show it on your mobile on the event day.

How can I transfer my ticket to someone else if I can’t attend the event or if I bought it for someone?

If you bought your ticket online on the Rock in Rio Lisboa website or on the Fever website:

Download the Fever App and log in using the same email address used for the purchase.
Click on “Transfer tickets”.
Choose the transfer method;
Select the number of tickets you want to transfer.
Share the generated link with the recipient.
The sender will continue to see the ticket balance in the app.
The recipient must download the Fever App and click the link to access the tickets.

If you bought your ticket online on the Worten website:

Look for the confirmation email in your inbox containing the ticket in PDF format.
Send the PDF to the person who will use the ticket.
The recipient must present the PDF ticket, preferably on their mobile phone, on the day of the event.

If you bought or exchanged a voucher for a ticket at a Worten store:

The ticket is physical.
Simply hand it over to the person who will use it.
The recipient must present the physical ticket on the day of the event.

I bought my ticket on the Rock in Rio Lisboa website or on the Fever website. How can I transfer my ticket to someone else if I can’t attend the event or if I bought it for someone?

Download the Fever App and log in using the same email address used for the purchase.
Click on “Transfer tickets”.
Choose the transfer method;
Select the number of tickets you want to transfer.
Share the generated link with the recipient.
The sender will continue to see the ticket balance in the app.
The recipient must download the Fever App and click the link to access the tickets.

I bought my ticket online on the Worten website. How can I transfer my ticket to someone else if I can’t attend the event or if I bought it for someone?

Look for the confirmation email in your inbox containing the ticket in PDF format.
Send the PDF to the person who will use the ticket.
The recipient must present the PDF ticket, preferably on their mobile phone, on the day of the event.

I bought my ticket at a Worten store. How can I transfer my ticket to someone else if I can’t attend the event or if I bought it for someone?

The ticket is physical.
Simply hand it over to the person who will use it.
The recipient must present the physical ticket on the day of the event.

I exchanged my Pack Rock in Rio Lisboa voucher for a ticket. How can I transfer my ticket to someone else if I can’t attend the event or if I bought it for someone?

The ticket is physical.
Simply hand it over to the person who will use it.
The recipient must present the physical ticket on the day of the event.

I have questions about my ticket. Who can I contact?

Please reach out to the ticketing platform you used:

Site Rock in Rio Lisboa – ola@feverup.com

Fever – ola@feverup.com

Worten Online - https://www.seetickets.com/pt/customerservice

I bought my ticket and would like to receive the invoice for this purchase. Who should I contact?

Please reach out to the ticketing provider through which you made your purchase:

Rock in Rio Lisboa website – ola@feverup.com
Fever – ola@feverup.com
Worten Online – https://www.seetickets.com/pt/customerservice
Worten Stores – ticketline@ticketline.pt

Pack Rock in Rio Lisboa 2026

What is the Rock in Rio Pack?

The Rock in Rio Lisboa Pack is a product sold exclusively at Worten, containing 01 (one) Voucher to be exchanged for a daily ticket of the customer's choice and 01 (one) TShirt, available in 3 models, limited to existing stock.

Where can I buy the Rock in Rio Pack?

The Rock in Rio Pack can be purchased at Worten stores and at Worten.pt.
Here you can find your nearest Worten store.

In which Worten stores can I buy the Rock in Rio Pack?

North of Portugal:

Worten Alameda Shopping

Worten Amarante

Worten Arrábida Shopping

Worten Barcelos

Worten Braga

Worten Braga Minho Center (Wrt Braga Mgs LC)

Worten Braga Nova Arcada

Worten Bragança

Worten Chaves Retail Park

Worten Covilhã

Worten Espaço Guimarães

Worten Esposende

Worten Fafe

Worten Famalicão

Worten Famalicão Retail

Worten Fânzeres

Worten Felgueiras

Worten Ferrara Plaza

Worten Figueira da Foz

Worten Gaia Jardim

Worten Gaia Rechousa

Worten Gaia Shopping

Worten Guimarães

Worten Gulpilhares

Worten Leça da Palmeira Mar Shopping

Worten Lousada

Worten Maia Jardim

Worten Maia Shopping (Maia)

Worten Marco de Canaveses II

Worten Matosinhos

Worten Mira Maia

Worten Mirandela

Worten Monção

Worten Mozelos

Worten Norte Shopping

Worten Oliveira de Azeméis

Worten Paredes

Worten Penafiel

Worten Ponte Lima

Worten Póvoa de Varzim

Worten Régua

Worten Santo Tirso

Worten São Cosme

Worten São Félix da Marinha

Worten São João da Madeira

Worten São João da Talha

Worten Valongo (Wrt Valongo C)

Worten Via Catarina

Worten Viana do Castelo (Wrt Viana)

Worten Vila Real

Center of Portugal:

Worten Abrantes

Worten Águeda

Worten Alcobaça

Worten Aveiro

Worten Aveiro Glicínias Plaza

Worten Bombarral

Worten Caldas da Rainha

Worten Cantanhede

Worten Coimbra Alma Shopping

Worten Coimbra Shopping

Worten Fórum Coimbra

Worten Forum Castelo Branco

Worten Leiria

Worten Mangualde

Worten Marinha Grande

Worten Nazaré

Worten Ourém

Worten Ovar

Worten Peniche

Worten Pombal

Worten Porto de Mós

Worten Tomar

Worten Tondela

Worten Torres Novas Retail Park

Worten Torres Vedras

Worten Torres Vedras Arenes

Worten Viseu

Worten Viseu Palácio do Gelo

Lisbon Disctric Area:

Worten Amadora

Worten Amoreiras Plaza

Worten Alegro Sintra

Worten Almada (Wrt Almada Lib)

Worten Alverca

Worten Arroja

Worten Barreiro Continente

Worten Cascais

Worten Colombo (Wrt Lisboa)

Worten Loures

Worten Loures Shopping

Worten Lousã

Worten Mafra

Worten Mem Martins

Worten Moita

Worten Montijo

Worten Oeiras (Wrt Oeiras Mgs Lc)

Worten Palmela

Worten Porto Alto

Worten Santa Maria da Feira

Worten Seixal

Worten Sesimbra

Worten Setúbal Retail

Worten Sintra

Worten Tapada das Mercês

Worten Telheiras

Worten UBBO Amadora

Worten Vasco da Gama

Worten Vila Franca de Xira

Alentejo:

Worten Almeirim

Worten Cartaxo

Worten Castro Verde

Worten Elvas

Worten Estremoz

Worten Évora Retail Park

Worten Grândola

Worten Ponte de Sor

Worten Portalegre

Worten Reguengos

Worten Rio Maior

Worten Santarém

Worten Sines

Algarve:

Albufeira

Worten Faro II (Wrt Faro)

Worten Guia

Worten Lagos

Worten Loulé

Worten Mar Shopping Algarve Loulé ((Wrt Loule Mar

Shop)

Worten Olhão

Worten Portimão Retail Center

Worten Tavira Gran Plaza

Islands:

Worten Madeira Shopping

Worten La Vie Funchal

How much does the Rock in Rio Pack cost?

The original price of the pack is €94, but with the 5% discount campaign, the current price is €89

In which Worten shops can I exchange my Voucher?

You can exchange your voucher for a day ticket at the same shop where you bought the pack, or at any of the Worten shops listed below: