FAQ's


General Information

The event will take place on June 15, 16, 22 and 23, 2024.
Due to the date commemorating 20 years of Rock in Rio in Lisbon, the event will be held at Parque Tejo Lisboa, Address: Passeio dos Heróis do Mar, sn, 1990-059 Lisboa
City of Rock doors open at 13:00 and close at 01:00. Exception 22 June: open from 13:00 to 02:00.

The age rating is M6 - over 6 (six) years old.

Minors under the age of 3 (three) are prohibited.

Whenever the age of minors raises doubts, they must present the identification document proving their age to the agents in charge of inspection, otherwise they will their entrance to the venue denied.
Children over 3 (three) years old (inclusive) and under 12 (twelve) years old may only enter City of Rock duly accompanied by the holder of parental responsibilities (father or mother), or by a duly identified adult who is responsible for them.
Yes, everyone, including children, needs 1 (one) valid ticket to enter the City of Rock.
You are expressly prohibited from entering the event grounds with any type of food and drink, as well as objects that may be considered dangerous by the event organizers, or that are prohibited by current legislation, namely: bottles with lids and larger than 330ml, animals (except for assistance), cans (drink and spray), helmets, firearms, bladed weapons or sharp, pointed and piercing objects, selfie stick, umbrella, fireworks or pyrotechnics, explosives, photographic equipment, large sound and image equipment and tripods, suitcases and backpacks (large), power banks (larger than a cell phone), computers and laptops, lasers and flashlights, ropes, chairs, toxic substances and drugs (medicines in large quantities), food and drinks (large quantities, hard fruit - e.g. apples, pears, etc.): apples, pears, etc.), liquid containers larger than 100ml (e.g. sunscreen), and other objects that may be considered dangerous by the competent authorities. You must agree to submit to inspections, body searches and removal of unauthorized objects at the entrance to the event. Anyone displaying violent, aggressive behaviour, contrary to public order or refusing to dispose of unauthorized objects will not be allowed to enter the City of Rock.
City of Rock is prepared to welcome people with conditional mobility, providing exclusive areas with a view of the existing stages. You can find out all about Accessibility and Conditional Mobility here. The operating rules for mobility-impaired/reduced platforms are as follows: All disabled/limited mobility people can use the platforms on a priority basis. Users of the platforms may be accompanied by a companion as long as the capacity of the platforms allows it, since priority will always be given to people with reduced mobility. Accompanying persons are only allowed if they are of the age classification permitted for entry to the venue. Pregnant women can use the Platforms provided they certify that they are pregnant at risk and that they are terminating their pregnancy (after 6 months). The toilets on the platforms are for the exclusive use of people with reduced mobility and pregnant women. Rock in Rio Lisboa reserves the right not to allow people who do not comply with its operating rules to enter or stay on the platforms.
No. Audio and video recordings and transmissions of all or part of the Event by any means are strictly forbidden, as is the use of professional cameras, i.e. large ones with tripods.
Yes, in all open spaces.
Animals are not allowed in the City of Rock, with the exception of assistance dogs.
It's normal for the confirmation e-mail to take up to 5 minutes to arrive. If it hasn't arrived by then, please check your spam. If you still can't find it, please contact the customer service department of the ticketing partner you selected when you made your purchase:
 
Site Rock in Rio Lisboa 
Entra em contacto através de:https://tickets.rockinriolisboa.pt/customerservice  
 
Rock in Rio Lisboa Official Website:  
Get in touch at: https://tickets.rockinriolisboa.pt/customerservice     
  
Worten (Stores and Website):  
Get in touch at: https://www.worten.pt/contactos    
  
Dice: 
Get in touch at: https://dice.fm/contact    
  
Ticketmaster Spain: 
Get in touch at: https://help.ticketmaster.es/hc/es    
  
Ticketmaster United Kingdom: 
Get in touch at: https://www.ticketmaster.co.uk/user/orders    
  
Ticketmaster France: 
Get in touch at: https://help.ticketmaster.fr/hc/fr    
  
Masqueticket: 
Get in touch at: https://www.masqueticket.com/contactanos     
  
See Tickets:  
Get in touch at: https://www.seetickets.com/customerservice  
 
 

Ticket Information

Tickets can be bought exclusively on the event's official website*, tickets.rockinriolisboa.pt, in Worten stores** and at Worten.pt
Here you can find your nearest Worten shop. 

*There is no service charge on the official event website 
**Additional €1 charge for non-member customers

In addition to the event's official website, international customers can also buy tickets from official sales partners:
North: 
Worten Amarante
Worten Arrábida Shopping
Worten Barcelos
Worten Braga
Worten Braga Minho Center
Worten Braga Nova Arcada
Worten Bragança
Worten Chaves Retail Park
Worten Covilhã
Worten Espaço Guimarães
Worten Esposende
Worten Fafe
Worten Famalicão
Worten Fânzeres
Worten Felgueiras
Worten Ferrara Plaza
Worten Figueira da Foz
Worten Gaia Jardim
Worten Gaia Shopping
Worten Guimarães
Worten Gulpilhares
Worten Leça da Palmeira Mar Shopping
Worten Lousada
Worten Maia Jardim
Worten Maia Shopping
Worten Marco de Canaveses
Worten Matosinhos
Worten Mira Maia
Worten Mirandela
Worten Monção
Worten Mozelos
Worten Norte Shopping
Worten Oliveira de Azeméis
Worten Paredes
Worten Penafiel
Worten Ponte Lima
Worten Póvoa de Varzim
Worten Régua
Worten Santo Tirso
Worten São Cosme
Worten São Félix da Marinha
Worten São João da Madeira
Worten São João da Talha
Worten Valongo
Worten Via Catarina
Worten Viana do Castelo
Worten Vila Real
 
Center: 
Worten Abrantes
Worten Águeda
Worten Alcobaça
Worten Aveiro
Worten Aveiro Glicínias Plaza
Worten Bombarral
Worten Caldas da Rainha
Worten Cantanhede
Worten Coimbra Alma Shopping
Worten Coimbra Shopping
Worten Forum Coimbra
Worten Leiria
Worten Mangualde
Worten Marco de Canaveses
Worten Marinha Grande
Worten Nazaré
Worten Oliveira do Hospital
Worten Ourém
Worten Ovar
Worten Peniche
Worten Pombal
Worten Porto de Mós
Worten Tomar
Worten Tondela
Worten Torres Novas Retail Park
Worten Torres Vedras
Worten Torres Vedras Arenes
Worten Viseu
Worten Viseu Palácio do Gelo
 
Lisboa Metropolian Area: 
Worten Amadora
Worten Amoreiras Plaza
Worten Alameda Shopping
Worten Alegro Sintra
Worten Almada
Worten Alverca
Worten Amadora
Worten Arroja
Worten Barreiro
Worten Barreiro Continente
Worten Cascais
Worten Colombo
Worten Mem Martins
Worten Loures
Worten Loures Shopping
Worten Lousã
Worten Mafra
Worten Mem Martins
Worten Moita
Worten Oeiras
Worten Palmela
Worten Porto Alto
Worten Santa Maria da Feira
Worten Seixal
Worten Sesimbra
Worten Setúbal
Worten Sintra
Worten Tapada das Mercês
Worten Telheiras
Worten UBBO Amadora
Worten Vasco da Gama
Worten Vila Franca de Xira
 
Alentejo: 
Worten Almeirim
Worten Cartaxo
Worten Castro Verde
Worten Elvas
Worten Estremoz
Worten Évora Retail Park
Worten Grândola
Worten Ponte de Sor
Worten Portalegre
Worten Reguengos
Worten Rio Maior
Worten Santarém
Worten Sines
 
Algarve: 
Worten Cancela
Worten Faro II
Worten Guia
Worten Lagos
Worten La Vie Funchal
Worten Loulé
Worten Mar Shopping Algarve
Worten Olhão
Worten Portimão Retail Center
Worten Tavira Gran Plaza
 
Isles: 
Worten Machico
Worten Madeira Shopping

In addition to the event's official website, international customers can also buy tickets from official sales partners:

· Dice.fm

· Ticketmaster UK

· Ticketmaster FR

· Ticketmaster ES

· MasQueTicket

· Seetickets.com

Daily Lawn Tickets 
Individual ticket that gives access to the lawn, with access to all the festival attractions during the selected date.  Price €84

Weekend Pass (Lawn Tickets)

Individual ticket that gives access to the lawn, with access to all the festival attractions during the 2 days of the selected weekend. Price €147

VIP

Daily ticket giving access to the festival's VIP Area (buffet and Open Bar), as well as access to the common areas and all the festival's attractions. Price €360

Daily Lawn Tickets: €84

Weekend Pass (Lawn Tickets): €147

Daily VIP ticket: €360

The most desirable place in the City of Rock is undoubtedly the VIP area at Rock in Rio Lisboa. With an air-conditioned environment and a touch of refinement and sophistication, during the four days of the event, it will possibly be the most important meeting point for celebrities and executives throughout the Portuguese summer. Offering unrivalled comfort in the events industry, this area has a panoramic balcony, allowing you to enjoy the concerts with your family, as well as providing a buffet service with food and drink available without interruption. To complete the experience, it offers an exclusive transport service and a direct entrance to the event.

Contact the Customer Service of the ticketing partner you selected when you made your purchase:

 

Rock in Rio Lisboa Official Website:

Get in touch at: https://tickets.rockinriolisboa.pt/customerservice

 

Worten (Stores and Website):

Get in touch at: https://www.worten.pt/contactos

 

Dice:

Get in touch at: https://dice.fm/contact

 

Ticketmaster Spain:

Get in touch at: https://help.ticketmaster.es/hc/es

 

Ticketmaster United Kingdom:

Get in touch at: https://www.ticketmaster.co.uk/user/orders

 

Ticketmaster France:

Get in touch at: https://help.ticketmaster.fr/hc/fr

 

Masqueticket:

Get in touch at: https://www.masqueticket.com/contactanos

 

See Tickets:
Get in touch at: https://www.seetickets.com/customerservice

If you can't locate the ticket you bought, contact the customer service department of the ticketing partner you selected when you made this purchase:

 

Site Rock in Rio Lisboa Entra em contacto através de: https://tickets.rockinriolisboa.pt/customerservice

 

Rock in Rio Lisboa Official Website:

Get in touch at: https://tickets.rockinriolisboa.pt/customerservice

 

Worten (Stores and Website):

Get in touch at: https://www.worten.pt/contactos

 

Dice:

Get in touch at: https://dice.fm/contact

 

Ticketmaster Spain:

Get in touch at: https://help.ticketmaster.es/hc/es

 

Ticketmaster United Kingdom:

Get in touch at: https://www.ticketmaster.co.uk/user/orders

 

Ticketmaster France:

Get in touch at: https://help.ticketmaster.fr/hc/fr

 

Masqueticket:

Get in touch at: https://www.masqueticket.com/contactanos

 

See Tickets:

Get in touch at: https://www.seetickets.com/customerservice

Rock in Rio 2024 tickets will be in electronic format and can be read directly on your mobile phone.
No. Tickets can be scanned directly on your mobile phone.
No. There is no name check at the entrance to the venue. All you have to do is present your valid ticket to enter the City of Rock.
No. There is no name check on tickets at the entrance to the venue. Just show your valid ticket to enter the City of Rock.

The cases of ticket cancellation and refund are those provided for in the legislation in force:

- If the show doesn't take place at the scheduled place, date and time;

- If the programme or main artists are replaced;

- If the show is interrupted, unless this interruption is due to force majeure, in which case the Promoter does not have to issue a refund.

Ticket exchanges are not permitted.
No. When you leave the venue, you automatically lose all your rights. To re-enter, you need to buy a new ticket.
Consumers can and should consult the Terms and Conditions available at: https://rockinriolisboa.pt/en/terms-and-conditions
For more information about the event, see the official website at www.rockinriolisboa.pt

Rock in Rio Special Edition
20th Anniversary Pack

The Rock in Rio Lisboa Special Edition 20th Anniversary Pack is a product sold exclusively at Worten, containing 01 (one) Voucher to be exchanged for a daily ticket of the customer's choice and 01 (one) TShirt, available in 3 models, limited to existing stock.
The Rock in Rio Special Edition 20th Anniversary Pack can be purchased at Worten stores and at Worten.pt.

Here you can find your nearest Worten store.
North of Portugal: 
Worten Amarante
Worten Arrábida Shopping
Worten Barcelos
Worten Braga
Worten Braga Minho Center
Worten Braga Nova Arcada
Worten Bragança
Worten Chaves Retail Park
Worten Covilhã
Worten Espaço Guimarães
Worten Esposende
Worten Fafe
Worten Famalicão
Worten Fânzeres
Worten Felgueiras
Worten Ferrara Plaza
Worten Figueira da Foz
Worten Gaia Jardim
Worten Gaia Shopping
Worten Guimarães
Worten Gulpilhares
Worten Leça da Palmeira Mar Shopping
Worten Lousada
Worten Maia Jardim
Worten Maia Shopping
Worten Marco de Canaveses
Worten Matosinhos
Worten Mira Maia
Worten Mirandela
Worten Monção
Worten Mozelos
Worten Norte Shopping
Worten Oliveira de Azeméis
Worten Paredes
Worten Penafiel
Worten Ponte Lima
Worten Póvoa de Varzim
Worten Régua
Worten Santo Tirso
Worten São Cosme
Worten São Félix da Marinha
Worten São João da Madeira
Worten São João da Talha
Worten Valongo
Worten Via Catarina
Worten Viana do Castelo
Worten Vila Real
 
Center of Portugal: 
Worten Abrantes
Worten Águeda
Worten Alcobaça
Worten Aveiro
Worten Aveiro Glicínias Plaza
Worten Bombarral
Worten Caldas da Rainha
Worten Cantanhede
Worten Coimbra Alma Shopping
Worten Coimbra Shopping
Worten Forum Coimbra
Worten Leiria
Worten Mangualde
Worten Marco de Canaveses
Worten Marinha Grande
Worten Nazaré
Worten Oliveira do Hospital
Worten Ourém
Worten Ovar
Worten Peniche
Worten Pombal
Worten Porto de Mós
Worten Tomar
Worten Tondela
Worten Torres Novas Retail Park
Worten Torres Vedras
Worten Torres Vedras Arenes
Worten Viseu
Worten Viseu Palácio do Gelo
 
Lisboa District Area: 
Worten Amadora
Worten Amoreiras Plaza
Worten Alameda Shopping
Worten Alegro Sintra
Worten Almada
Worten Alverca
Worten Amadora
Worten Arroja
Worten Barreiro
Worten Barreiro Continente
Worten Cascais
Worten Colombo
Worten Mem Martins
Worten Loures
Worten Loures Shopping
Worten Lousã
Worten Mafra
Worten Mem Martins
Worten Moita
Worten Oeiras
Worten Palmela
Worten Porto Alto
Worten Santa Maria da Feira
Worten Seixal
Worten Sesimbra
Worten Setúbal
Worten Sintra
Worten Tapada das Mercês
Worten Telheiras
Worten UBBO Amadora
Worten Vasco da Gama
Worten Vila Franca de Xira
 
Alentejo: 
Worten Almeirim
Worten Cartaxo
Worten Castro Verde
Worten Elvas
Worten Estremoz
Worten Évora Retail Park
Worten Grândola
Worten Ponte de Sor
Worten Portalegre
Worten Reguengos
Worten Rio Maior
Worten Santarém
Worten Sines
 
Algarve: 
Worten Cancela
Worten Faro II
Worten Guia
Worten Lagos
Worten La Vie Funchal
Worten Loulé
Worten Mar Shopping Algarve
Worten Olhão
Worten Portimão Retail Center
Worten Tavira Gran Plaza
 
Islands: 
Worten Machico
Worten Madeira Shopping
The Rock in Rio Special Edition 20th Anniversary Pack costs €84.
The daily ticket exchange voucher must be exchanged at a Worten store between January 16 and March 26, 2024 for 1 (one) valid ticket of your choice. After March 26, the exchange will be made subject to the availability of tickets for each day. The Voucher is not valid as a ticket to enter Rock in Rio Lisboa.
The daily ticket exchange voucher must be exchanged at a Worten store between January 16 and March 26, 2024 for 1 (one) valid ticket of your choice. After March 26, the exchange will be made subject to the availability of tickets for each day. The Voucher is not valid as a ticket to enter Rock in Rio Lisboa.
You can exchange your voucher for a day ticket at the same shop where you bought the pack, or at any of the Worten shops listed below:
North of Portugal: 
Worten Amarante
Worten Arrábida Shopping
Worten Barcelos
Worten Braga
Worten Braga Minho Center
Worten Braga Nova Arcada
Worten Bragança
Worten Chaves Retail Park
Worten Covilhã
Worten Espaço Guimarães
Worten Esposende
Worten Fafe
Worten Famalicão
Worten Fânzeres
Worten Felgueiras
Worten Ferrara Plaza
Worten Figueira da Foz
Worten Gaia Jardim
Worten Gaia Shopping
Worten Guimarães
Worten Gulpilhares
Worten Leça da Palmeira Mar Shopping
Worten Lousada
Worten Maia Jardim
Worten Maia Shopping
Worten Marco de Canaveses
Worten Matosinhos
Worten Mira Maia
Worten Mirandela
Worten Monção
Worten Mozelos
Worten Norte Shopping
Worten Oliveira de Azeméis
Worten Paredes
Worten Penafiel
Worten Ponte Lima
Worten Póvoa de Varzim
Worten Régua
Worten Santo Tirso
Worten São Cosme
Worten São Félix da Marinha
Worten São João da Madeira
Worten São João da Talha
Worten Valongo
Worten Via Catarina
Worten Viana do Castelo
Worten Vila Real
 
Center of Portugal: 
Worten Abrantes
Worten Águeda
Worten Alcobaça
Worten Aveiro
Worten Aveiro Glicínias Plaza
Worten Bombarral
Worten Caldas da Rainha
Worten Cantanhede
Worten Coimbra Alma Shopping
Worten Coimbra Shopping
Worten Forum Coimbra
Worten Leiria
Worten Mangualde
Worten Marco de Canaveses
Worten Marinha Grande
Worten Nazaré
Worten Oliveira do Hospital
Worten Ourém
Worten Ovar
Worten Peniche
Worten Pombal
Worten Porto de Mós
Worten Tomar
Worten Tondela
Worten Torres Novas Retail Park
Worten Torres Vedras
Worten Torres Vedras Arenes
Worten Viseu
Worten Viseu Palácio do Gelo
 
Lisboa District Area: 
Worten Amadora
Worten Amoreiras Plaza
Worten Alameda Shopping
Worten Alegro Sintra
Worten Almada
Worten Alverca
Worten Amadora
Worten Arroja
Worten Barreiro
Worten Barreiro Continente
Worten Cascais
Worten Colombo
Worten Mem Martins
Worten Loures
Worten Loures Shopping
Worten Lousã
Worten Mafra
Worten Mem Martins
Worten Moita
Worten Oeiras
Worten Palmela
Worten Porto Alto
Worten Santa Maria da Feira
Worten Seixal
Worten Sesimbra
Worten Setúbal
Worten Sintra
Worten Tapada das Mercês
Worten Telheiras
Worten UBBO Amadora
Worten Vasco da Gama
Worten Vila Franca de Xira
 
Alentejo: 
Worten Almeirim
Worten Cartaxo
Worten Castro Verde
Worten Elvas
Worten Estremoz
Worten Évora Retail Park
Worten Grândola
Worten Ponte de Sor
Worten Portalegre
Worten Reguengos
Worten Rio Maior
Worten Santarém
Worten Sines
 
Algarve: 
Worten Cancela
Worten Faro II
Worten Guia
Worten Lagos
Worten La Vie Funchal
Worten Loulé
Worten Mar Shopping Algarve
Worten Olhão
Worten Portimão Retail Center
Worten Tavira Gran Plaza
 
Islands: 
Worten Machico
Worten Madeira Shopping
No. The Voucher is not valid as a ticket to enter Rock in Rio Lisboa. To enter the venue, you must go to a Worten shop and exchange it for 1 (one) valid ticket of your choice, between 16 January and 26 March 2024. After 26 March, the exchange will take place subject to the availability of tickets for each day.
Yes. However, after March 26, 2024, the exchange will be made subject to the availability of tickets for each day. The Voucher is not valid as a ticket to enter Rock in Rio Lisboa.
No. The Voucher is not valid as a ticket to enter Rock in Rio Lisboa. To enter the venue, you must go to a Worten Store and exchange it for 1 (one) valid ticket of your choice, between January 16 and March 26, 2024. After March 26, the exchange will be made subject to the availability of tickets for each day.
No. The purchase of the product is final and there is no right to a refund for withdrawal or inability to attend the event. You can always offer the voucher/ticket to friends or family.
If your Voucher is lost, stolen or misplaced, you should contact us immediately at ticketline@ticketline.pt

Rock in Rio Lisbon Shuttle Travel Pre-Purchase

The Rock in Rio Lisboa public can use the pre-sale feature for shuttle tickets, available on the Rock in Rio Lisboa APP, before and during the event.
The route is: Gare do Oriente - Cidade do Rock - Gare do Oriente.
Each ticket costs €1 (one euro), except if bought on the day of the event, when the price is €2 (two euros).

No, tickets for children up to and including the age of 12 are free. But you still need to pre-purchase your ticket here. 

No, the shuttles do not have an escort service for minors. Children under 12 must be accompanied by the holder of parental responsibility or a duly identified and responsible adult.

An identification document proving the child's age must be presented when requested by the inspecting officers.

Firstly, register on the Rock in Rio Lisboa APP. Then select the ‘Rock in Rio Lisboa Special Shuttle’ tab, choose the day and the journeys you want and make the payment.
After payment, a QR Code will be generated. Present this QR Code at the boarding area (Gare do Oriente Station) to receive a wristband which you must keep until your return journey.

The QR Code also allows you to receive a special edition reusable cup for the 20th anniversary of Rock in Rio Lisboa free of charge at the Rock in Rio Lisboa Special Shuttle at the moment of boarding.

No, if the trip is not used, there will be no refund of the payment.
Yes, the Event organisers reserve the right to cancel the pre-purchase feature for technical reasons, security reasons, force majeure or Event management imperatives. 
Current Portuguese legislation will apply.
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