FAQ's

The minimum age is 6 years old (M6). Children under 3 years of age are not allowed to enter.

Entry to the City of Rock for any adult or child aged 3 or older requires a valid daily ticket or weekend pass.

Children aged 3 or older and under 12 may only enter if accompanied by a parent or legal guardian, or by an adult who is properly identified and assumes responsibility for them.

Yes. All children aged 3 or older need a valid ticket to enter. Children under 3 are not allowed to enter.

It is strictly forbidden to bring any type of food or drink, as well as objects considered dangerous by the event organizers or prohibited by law, including: bottles with caps and over 330ml, animals (except service dogs), cans (beverages or sprays), helmets, firearms, knives or sharp objects, selfie sticks, umbrellas, fireworks or explosives, large photographic, audio or video equipment, large bags/backpacks, power banks larger than a mobile phone, laptops, lasers, torches, ropes, chairs, toxic substances or drugs (including large quantities of medication), food and drink in large amounts or hard fruits (e.g., apples, pears), liquid containers over 100ml (e.g., sunscreen), and any object deemed dangerous by the competent authorities.

You must agree to inspections, body searches, and the removal of unauthorized items. Entry will be denied to anyone displaying violent or disruptive behavior, or refusing to surrender prohibited items.

 No animals are allowed inside the City of Rock, except for service dogs.

Yes, City of Rock is prepared to welcome people with reduced mobility and/or special needs, offering an Accessibility Hub with a dedicated team and a sensory room, as well as exclusive areas with views of the existing stages.

Reduced-Mobility Platform Rules:

• Priority access to the platforms is granted to people with reduced or limited mobility.

• Platform users may be accompanied by one person whenever capacity allows, as priority will always be given to people with reduced mobility.

• Companions are only permitted if they meet the minimum age requirement for entry to the venue.

• Visibility platforms are subject to capacity limits and access is granted on a first-come, first-served basis. No prior booking is available.

• Rock in Rio Lisboa reserves the right to deny access to or remove from the platforms anyone who does not comply with these operating rules.

Full information is available in the ACCESSIBILITY section.

STEP-BY-STEP | PERSONAL ASSISTANT TICKET:

• Step 1 – Download the QUENTRO App: Create an account with your personal details at https://www.quentro.com/en/. Ticket access is exclusively through this app.

• Step 2 – Document Submission: Fill out the request form by May 20, 2026, at https://forms.gle/3mL22nG83VVeLUcq5. You must attach: festival ticket(s), disability certificate (≥ 60%), ID of the ticket holder, and ID of the assistant (18+).

• Step 3 – Review and Delivery: After submission, the request will be reviewed. Once validated, you will receive an official email. The digital ticket will be sent by June 15, 2026, via the Quentro app.

 Ticket sales open on June 06, 2025, at 8:00 AM.

 International customers can buy tickets through the official website: https://tickets.rockinriolisboa.pt/

• General Admission (daily): €89
• Comfort Zone: €179
• VIP: €380
• Weekend Pass: €157
• Premium Club: 7.380€

 The most coveted spot in the City of Rock is the VIP area. Featuring air conditioning and a sophisticated atmosphere, it’s a top meeting place for celebrities and executives. It offers a panoramic view of the main stage, unlimited food and drink, private transport, and dedicated access.

Tickets are not sent immediately upon purchase. After payment confirmation, you will receive a confirmation email. The digital tickets corresponding to your table will be sent by Rock World Lisboa to the buyer before the event.

The Premium Shuttle is an exclusive transport service that provides transfers to the City of Rock at specific times. Its use is included in the ticket price.

 No. Tickets are not name-checked at the entrance. Just present a valid ticket to enter.

Ticket cancellations and refunds are only allowed in the following legally defined cases:

• If the event is cancelled or not held on the scheduled date, time, or place;
• If the main program or artists are changed;
• If the event is interrupted (except in cases of force majeure, in which case no refund is due).

No service fee is charged for purchases made through the Rock in Rio Lisboa website.

The ticket format depends on where the purchase was made:

Rock in Rio Lisboa website:
Digital ticket sent by email and available on the Fever App. The digital ticket must be presented on the day of the event exclusively on a mobile phone (printing is not allowed).

Worten website:
Ticket sent by email. On the day of the event, it should preferably be presented on a mobile phone (printing is allowed).

Worten stores:
Physical ticket, handed over at the time of purchase, which must be presented on the day of the event to access the festival.

Worten Pack:
After exchanging the voucher for a ticket, the customer receives a physical ticket, handed over at the time of purchase, which must be presented on the day of the event to access the festival.

If you bought your ticket online on the Rock in Rio Lisboa website or on the Fever website:

1. Download the Fever App and log in using the same email address used for the purchase.

2. Click on “Transfer tickets”.

3. Choose the transfer method;

4. Select the number of tickets you want to transfer.

5. Share the generated link with the recipient.

6. The sender will continue to see the ticket balance in the app.

7. The recipient must download the Fever App and click the link to access the tickets.

If you bought your ticket online on the Worten website:

1. Look for the confirmation email in your inbox containing the ticket in PDF format.

2. Send the PDF to the person who will use the ticket.

3. The recipient must present the PDF ticket, preferably on their mobile phone, on the day of the event.

If you bought or exchanged a voucher for a ticket at a Worten store:

1. The ticket is physical.

2. Simply hand it over to the person who will use it.

3. The recipient must present the physical ticket on the day of the event.

1. Download the Fever App and log in using the same email address used for the purchase.

2. Click on “Transfer tickets”.

3. Choose the transfer method;

4. Select the number of tickets you want to transfer.

5. Share the generated link with the recipient.

6. The sender will continue to see the ticket balance in the app.

7. The recipient must download the Fever App and click the link to access the tickets.

1. Look for the confirmation email in your inbox containing the ticket in PDF format.

2. Send the PDF to the person who will use the ticket.

3. The recipient must present the PDF ticket, preferably on their mobile phone, on the day of the event.

1. The ticket is physical.

2. Simply hand it over to the person who will use it.

3. The recipient must present the physical ticket on the day of the event.

1. The ticket is physical.

2. Simply hand it over to the person who will use it.

3. The recipient must present the physical ticket on the day of the event.

Please reach out to the ticketing platform you used: