FAQ's

The minimum age is 6 years old (M6). Children under 3 years of age are not allowed to enter.

Entry to the City of Rock for any adult or child aged 3 or older requires a valid daily ticket or weekend pass.

Children aged 3 or older and under 12 may only enter if accompanied by a parent or legal guardian, or by an adult who is properly identified and assumes responsibility for them.

Yes. All children aged 3 or older need a valid ticket to enter. Children under 3 are not allowed to enter.

It is strictly forbidden to bring any type of food or drink, as well as objects considered dangerous by the event organizers or prohibited by law, including: bottles with caps and over 330ml, animals (except service dogs), cans (beverages or sprays), helmets, firearms, knives or sharp objects, selfie sticks, umbrellas, fireworks or explosives, large photographic, audio or video equipment, large bags/backpacks, power banks larger than a mobile phone, laptops, lasers, torches, ropes, chairs, toxic substances or drugs (including large quantities of medication), food and drink in large amounts or hard fruits (e.g., apples, pears), liquid containers over 100ml (e.g., sunscreen), and any object deemed dangerous by the competent authorities.

You must agree to inspections, body searches, and the removal of unauthorized items. Entry will be denied to anyone displaying violent or disruptive behavior, or refusing to surrender prohibited items.

 No animals are allowed inside the City of Rock, except for service dogs.

 Yes, the City of Rock is equipped to welcome people with reduced mobility. It offers dedicated services, accessible zones with stage visibility, and support staff.

Usage rules for these platforms:

• Priority is given to guests with reduced mobility.
• One accompanying person is allowed, depending on capacity.
• Companions must also meet the minimum age requirements.
• Toilets on the platform are for people with reduced mobility and pregnant women.
• The organization reserves the right to deny platform access to individuals who do not meet the criteria.
• Access is subject to availability on a first-come, first-served basis. No advance booking is available.

 Ticket sales open on June 06, 2025, at 8:00 AM.

 International customers can buy tickets through the official website: https://tickets.rockinriolisboa.pt/

• General Admission (daily): €89
• Comfort Zone: €179
• VIP: €380
• Weekend Pass: €157
• Premium Club: 7.380€

 The most coveted spot in the City of Rock is the VIP area. Featuring air conditioning and a sophisticated atmosphere, it’s a top meeting place for celebrities and executives. It offers a panoramic view of the main stage, unlimited food and drink, private transport, and dedicated access.

Tickets are not sent immediately upon purchase. After payment confirmation, you will receive a confirmation email. The digital tickets corresponding to your table will be sent by Rock World Lisboa to the buyer before the event.

The Premium Shuttle is an exclusive transport service that provides transfers to the City of Rock at specific times. Its use is included in the ticket price.

 No. Tickets are not name-checked at the entrance. Just present a valid ticket to enter.

Ticket cancellations and refunds are only allowed in the following legally defined cases:

• If the event is cancelled or not held on the scheduled date, time, or place;
• If the main program or artists are changed;
• If the event is interrupted (except in cases of force majeure, in which case no refund is due).

No service fee is charged for purchases made through the Rock in Rio Lisboa website.

Please reach out to the ticketing platform you used: