All about Accessibility and Conditional Mobility

Rock in Rio Lisboa is an inclusive festival and has an operational planning dedicated to accessibility, with the aim of making the user experience as comfortable as possible.

• WHO QUALIFIES:

· Persons with disabilities

· People who are blind or have low vision

· Deaf people

· Neurodivergent people

· People with reduced mobility and/or special needs

· People with obesity

· People with dwarfism or short stature

· Pregnant women

· People 60+

The festival takes place in the Tagus park, a large space, with a natural slope of the terrain, some circulation spaces with natural grass and walkways, so we ask for the attention and understanding of the public, but above all we want to be a festival for all people!

To have a better experience and avoid queues in a face-to-face registration, it is necessary to fill out this form.

• PERSONAL COMPANION TICKETS

There is only one type of ticket for Rock in Rio Lisboa available to everyone, including people with reduced mobility and/or disabilities. Tickets can be purchased on the festival website, at Worten stores, on the Worten app, and on worten.pt.

According to Portuguese legislation, a free ticket is guaranteed for the personal companion of a person with reduced mobility, provided that a Multi-Purpose Medical Disability Certificate indicating a disability degree equal to or greater than 60% is presented.

Below is the step-by-step process to request and receive the digital ticket for the personal companion:
 

STEP BY STEP | PERSONAL COMPANION TICKET

Step 1: Download the QUENTRO app

Download the Quentro app and create an account with your personal details 👉 Quentro

⚠️ Ticket access is exclusively available through the Quentro app.
 

Step 2: Submit documentation

Complete the personal companion ticket request form by 20/05/2026 👉 Request Form

In the form, you must submit the following documentation:

• Purchased festival ticket(s)
• Disability certificate showing a disability degree equal to or greater than 60%
• Identification document of the ticket holder
• Identification document of the companion (18 years old or older)
•  

Step 3: Review and ticket delivery

After submitting the form, the request will be reviewed by the responsible team.

Once the documentation has been validated, you will receive an official communication from the festival via email, which may take some time.

The personal companion’s digital ticket may be sent until June 15, 2026, exclusively through the Quentro app, to the email address provided in the form.

If you are unable to complete the process in time, you may collect a personal companion ticket on the day of the event. You must go to the Welcome Center with a purchased day ticket and the Multi-Purpose Medical Certificate showing a disability degree equal to or greater than 60% in order to exercise this right.

 

• STRUCTURES & SERVICES

The City of Rock will be prepared to receive all people, providing elevated and good visibility platforms for the 4 stages, accessible toilets throughout the park, dedicated parking areas and support areas with a dedicated technical team. It is not necessary to make any type of reservation or prior contact to access these exclusive areas, just go to these places and request access.

· To access the exclusive parking for limited mobility, the badge issued by the IMT is required.

· In the starters we will have a technical team available to help

· The hospital present in the City of Rock is also prepared to support any need.

· In the support area, it is possible to carry electric wheelchairs and use the water bowls for guide dogs

The CARRIS Shuttle is the fastest, most convenient, and most affordable way to travel between Gare do Oriente and the City of Rock!

With continuous service and increased frequency during peak hours, the CARRIS Shuttle will operate from 12 PM to 3 AM (until 4 AM on June 27) and can be purchased through the Rock in Rio Lisboa website (soon also available for purchase on the Navegante® App by Transportes Metropolitanos de Lisboa).

You can purchase your ticket in advance at a promotional price: (add promotion details).

In addition, the CARRIS Shuttle will also be adapted for transporting people with temporary or permanent reduced mobility, as well as other special needs, ensuring a more comfortable and accessible journey for everyone.

To make the experience even easier, there will be a dedicated priority / fast track queue, as well as assisted mobility solutions between the CARRIS Shuttle drop-off point and the entrance designated for guests with reduced mobility.

You can purchase your round-trip ticket using the button below:

• VISIBILITY PLATFORMS RULES

The platforms are spread throughout the City of Rock, next to the stages, and are for the exclusive use of people who fit the operating rules of the platforms for limited mobility, which are as follows:

· All people with permanent or temporary limited mobility can enjoy the platforms, on a priority basis: the elderly, obese people, pregnant women and those with other conditions.

· Users of the platforms will be able to enjoy the presence of a companion, whenever the capacity of the platforms allows it, since priority will always be given to people with reduced mobility.

· Only companions with the age rating allowed to enter the venue are allowed.

· Pregnant women can use the Platforms as long as they attest to high-risk pregnancies and end-of-time pregnancies (from 6 months).

· Rock in Rio Lisboa reserves the right not to allow people who do not fit the rules of operation of the platforms to enter/stay on the platforms.

For more information you can contact us via email acessibilidade@rockinrio.com