Use of the Rock in Rio Lisboa shuttle travel pre-purchase feature is subject to strict compliance with the following terms and conditions:
The Rock in Rio Lisboa public can use, before and during the Event, the ticket pre-purchase functionality for shuttle journeys available on the Rock in Rio Lisboa APP.
Each ticket includes a return journey, with the following route: Gare do Oriente - Cidade do Rock - Gare do Oriente.
Each ticket costs €1 (one euro), except if purchased on the days of the Event when it costs €2 (two euros).
Tickets for children up to and including the age of 12 are free.
The Rock in Rio Lisboa shuttles do not have a childcare service.
Minors under the age of 12 (twelve) may only travel accompanied by the holder of parental responsibility (father or mother), or by a duly identified adult who is responsible for them. Whenever there is any doubt about the age of minors, they must present the identification document proving their age to the inspectors, otherwise they will be denied entry to the shuttle.
Use of this feature requires registration with the Rock in Rio Lisboa APP and acceptance by the user of the APP's Terms and Conditions and these Terms and Conditions regarding the pre-purchase of shuttle journeys.
After registering, the user must select, in the ‘Gare do oriente shuttle’ tab, the day and the journey(s) they wish to buy, as well as make the respective payment.
After payment is made and the purchase is completed, a QR Code will be generated. The user must present this QR Code to the staff at the boarding area (Gare do Oriente Station), where they will receive a wristband for shuttle entry as well as a voucher that allows them to collect a special 20th-anniversary edition reusable cup for free.
The user must keep the wristband, which will indicate the respective day of the Event, to access the return shuttle from the City of Rock to Gare do Oriente.
The voucher for the special 20th-anniversary edition reusable cup allows the user to obtain one (1) reusable cup for free, by presenting the voucher at one of the festival bars.
If the user does not use the trip, there will be no refund of the payment.
The Event organisers reserve the right to cancel the pre-purchase feature for trips on Rock in Rio Lisboa shuttles, for technical reasons, safety reasons, force majeure or imperatives relating to the management of the Event.
The pre-purchase of shuttle trips through the official Rock in Rio Lisboa app is subject to limited availability.
In the event of any omissions, the Portuguese legislation in force shall apply.
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