Food and drink pre-order terms and conditions

10ª Edição do ROCK IN RIO LISBOA


Use of the Rock in Rio Lisboa FOOD AND BEVERAGE PRE-ORDER FUNCTIONALITY is subject to strict compliance with the following terms and conditions: 

  1. The Rock in Rio Lisboa public can use the food and drink pre-order functionality available on the Rock in Rio Lisboa APP, which will be integrated into the ZIG&GO system, a technology managed by the company ZIG. 
  2. This feature can be used before and during Rock in Rio Lisboa and offers the public a choice of food and drinks from a number of the Event's catering partners. 
  3. Use of this feature requires registration with the Rock in Rio Lisboa APP and acceptance by the user of the APP's Terms and Conditions and these Terms and Conditions regarding the pre-purchase of food and drinks. 
  4. After registering, the user must select, in the ‘where to eat’ tab, the food partner and the food and drinks they want to buy, and must make the respective payment. 
  5. Once payment has been made and the purchase completed, a QR Code is generated which the user must present to the food partner in order to collect their order. 
  6. If there is a cancellation of the purchase, in the event that the user does not consume the entire order during the Event, the payment will only be returned to the user at the end of Rock in Rio Lisboa, i.e. after 24 June 2024 and within a reasonable period of time to allow the Event organisers to check and manage cancellation requests and refund payments.  
  7. There will be no refunds of payments relating to purchases of orders that have been partially utilised. 
  8. Refunds of payments will be made by the same payment method used for the purchase, and the Event organisers will not be liable for any fees, charges or financial or banking costs associated with such refunds.  
  9. The Event organisers reserve the right to cancel the pre-purchase functionality for food and drinks available on the Rock in Rio Lisboa APP, for technical reasons, security reasons, force majeure or imperatives relating to the management of the Event. 
  10. In the event of any omissions, the Portuguese legislation in force shall apply. 
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